WARRANTY Please contact in all warranty cases or questions the shop where you purchased the part. If it's a good shop, they'll help you out directly. If they can't help contact us.. Our main concern is making sure that you the rider are fairly dealt with and that we take all possible steps to resolve the problem. We are not some uncaring corporate giant sending out generic replies, we are riders. Therefore we and our dealers handle any problems you might have as we ourselves would want to have our problems handled. We have tried to avoid the use of confusing 'small print' lawyer language, offering instead a plain english version detailed in the FAQ below. In the unlikely event that a problem with your quality strandgut product. You should in the first instance speak with the shop/mail order where you purchased the item. They should know how to deal with the situation, and if not have the means to find out. FAQ - Warranty Have you got a lifetime warranty on your products? Yes, for everything , we offer a 9 day warranty for defect or wrong send products.If you bougt them on less prices, we give no warranty. All warranties are dealt with through the shop where you bought the item. We are happy to talk with you about any questions you have or if you just want to go over things with us but your replacements will be usually sent out from wherever you are. Mailorder purchases made abroad will need to be returned to wherever you bought them and that country will handle any replacements. I have spoken with the shop where i bought my product and they said i should send the part to you direct? This is not the case, and in the unlikely event that your local shop does not know how to deal with warranties they can contact the strandgut distributor direct and ask. A list of all dealers and contact information is on this site under 'Dealers'. If you still have no joy you may send the parcel to the distributor direct, but be sure to contact them and us beforehand. Label everything clearly and include all relevant information. In sending your product you accept all risk for problems during transit and should consider the issue of insurance carefully. What infos do you need to ensure my warranty replacement reaches me quickly? We can only help you if you help us by including as much relevant information about your strandgut product as possible. Emails that look like this are as good as useless "Send me a new shirt , mine crashed and the shop said you will send me 1" More helpful would be an email in actual English*, German*, French or Spanish containing (as a minimum!) ... ... your name, your address, a contact number, what product you have a problem with, what the problem is, where you bought it and when and if you have already discussed the problem with someone else...for example - which shop. ONLY then can we start to sort the problem. You could also go further and send us photos (this can really help) of the problem and how it might have happened or when you first noticed the problem. All these small things make our lives easier which means we have more time to get on with sorting the problem. thanks for understanding. * Most practical for us, but we understand if that's not possible. I took my strandgut product to a shop for repairs and they have damaged it, are you going to warranty it? Sorry but that is outside of what we can and cannot do. At best we could try and help you get replacement strandgut product at a better price. It would be best if you think there's a problem to get in touch beforehand. You said that you would warranty my product, but do i have to take the same product in exchange? Not neccessarily. However it depends on whether the distributor has the exchange product you want in stock. We/your dealer can agree for example shirt exchanges.We will always try to work something out with both yourself and the dealer/distributor.
FAQ - Final Comment Strandgut clothes are always in good quality and we try to to the best for a long life on our products. --------------------------------------------------------------
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